An easy, efficient and cost-effective way to communicate that allow organizations to reach thousands of customers, members, or new contacts like never before.
THE CONCEPT: The Voice Message is a personalized pre-recorded message that is broadcasted to thousands of cell phones or landlines in a short period of time with the possibility for the recipient of the call to interact or to be diverted to a call center by using the phone’s keypad.
Several industries rely on the voice message to convey their communication needs at all level of their organizations including customer care, collections, marketing…
Travel and Entertainment
Banking and financial Institutions
Hot Key Transfer: At any time during the message the call can be transferred to your call center or reception desk by pressing a key on the phone's keypad
Interaction: Interact with your customers by the use of the phone's key pad. Recipients can answer questions, give confirmations, and register for events…
Text to Speech: Personalize your message by inserting variable such as name, dates, amounts… thanks to our text to speech technology
Data Collections: Evaluate the impact and performance of your campaigns using our reporting feature. After each campaign you will get a detailed report giving you valuable information on who received the call, how long the recipients listened to the message and which key was pressed…, enabling you to take appropriate actions.
Dual Delivery: Our technology can accurately detect Voicemails and answering Machines enabling you to serve only live calls or to leave a different message on voicemails.
Right Party Authentications: Confirm recipients' identities before proceeding with the call.
Automatic retries: Unreached and busy calls will be tried again automatically to maximize the impact of your campaign.
Delivery schedule: Customize date and time of broadcast and retries.
Campaign Pacing: Our system will adapt the flow of the outbound calls according to you call center capacity making sure that none of your agent are idle but also that the call center is not overwhelmed.
Easy to implement, the voice message can be quickly integrated in your communication strategy. Be proactive, don't wait for customers to contact you.
No set up fee, no subscription fee: the service is usage based
State of the art voicemail detection
Pay only for recipients reached
High outbound capacity
Warm and personalized technology
Message can be done in any language
Reach cell phone and landline: people receive the call like a regular phone call
Go green using electronic media
The service is 100% hosted and you do not require any hardware of software installation
JV Communication will assist you in designing and implementing the campaign according to your objectives.
Urgent / last minute broadcasting: the reactivity of JV Communication can get you up and running within 24 hours.